Operations Director

Operations Manager - £80,000 - £90,000 + bonus

We are working with a leading organisation who are looking for an Operations Manager with experience in the financial services sector, including FCA regulations who can take on the leadership of 5 operational areas, with a strong focus on managing teams who are dealing with high volumes of calls. 

The role will have full responsibility for developing and implementing strategies, as well as being part of the leadership team. 

Required Skills and Experience: 

• Someone who has experience of full people management from carrying out appraisals to setting objective down to day-to-day management. 
• Someone who has experience of designing and implementing strategies, aimed at improving customer satisfaction from implementation of systems through to training. 
• Full responsibility for leading projects through to completion, setting SLA’s, ensuring they are met. 
• Full responsibility for managing technology and other 3 rd party partners. 
• Have ownership of departmental budgets. 
• Advanced Excel with some knowledge of SQL and PowerBI
• Solid grasp of technology, someone who can understand systems and identify enhancements.